At Flowers Whitechapel, we take great pride in providing the freshest flowers to households and businesses throughout Whitechapel and the surrounding areas. We hand-select each bouquet to guarantee vibrant, long-lasting blooms that will delight you or your recipient. Should you not be fully satisfied, we offer a straightforward returns and refunds process in line with our commitment as your trusted local Whitechapel florist.
Your flowers should arrive in perfect condition – just as beautiful as when they left our florist. In the rare event that your flowers arrive damaged or noticeably wilted, please let us know within 24 hours of delivery. Upon receiving notification and, if requested, photographic evidence of the damage, we will swiftly arrange for a replacement bouquet or issue a full refund, based on your preference.
We’re dedicated to ensuring every bouquet remains fresh and beautiful. Flowers Whitechapel guarantees that all flowers delivered will remain fresh for a minimum of 5 days, provided they are cared for as instructed. If your flowers fade or wilt significantly within this timeframe, and you have followed our care guidelines, please contact our team with photographs and details. We’ll investigate the issue and offer a replacement or refund for flowers that do not meet our promised standard of freshness.
Your happiness is our top priority. If you receive flowers that do not meet your expectations due to lack of freshness or damage, you are eligible for a replacement bouquet or a full refund. When you report an issue, we’ll confirm the details and act promptly to resolve the matter. Refunds will be processed using your original payment method and will appear within a standard banking timeframe. For replacements, we will arrange for a new bouquet to be delivered at the earliest available opportunity to any address within Whitechapel and the nearby area.
We value every customer and take complaints seriously. If you have any concerns or are dissatisfied with any aspect of our service or your flower delivery, please get in touch with us directly. Provide your order details and a clear description of your issue. Our dedicated team will review your complaint thoroughly and respond within two working days, aiming for a fair and prompt resolution. We welcome all feedback to help us improve and maintain our reputation as a reliable local florist.
Flowers Whitechapel is dedicated to serving our community with care and reliability. From premium fresh flowers to responsive customer support, we are here for both households and businesses nearby. Thank you for choosing us as your local Whitechapel florist. We look forward to continuing to exceed your expectations with every bouquet we deliver.
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