These Terms & Conditions (“Terms”) set out the rules and guidelines regarding the sale and delivery of flowers and related products (“Products”) ordered online through Flowers Whitechapel (“we”, “us”, or “our”). By placing an order from Flowers Whitechapel, you (“the Customer”, “you”, or “your”) agree to abide by these Terms. If you do not agree, you must refrain from using our website or placing orders with us. These Terms apply to all online flower deliveries within Whitechapel and the surrounding areas. We reserve the right to amend these Terms from time to time, and your continued use of our services means acceptance of any updated terms.
By using the Flowers Whitechapel website and placing an order, you confirm that you are at least 18 years of age or have obtained parental or guardian consent to use and order via our website. You further acknowledge that you have read, understood, and accept these Terms in full before placing any order.
The process for ordering flowers and related gifts online from Flowers Whitechapel is as follows:
Please ensure all provided information is accurate. We cannot be held responsible for orders delayed or undelivered due to incorrect or incomplete delivery information.
All prices for Products are listed in pounds sterling (GBP) and may be subject to value-added tax (VAT) where applicable. Prices, product availability, and delivery charges may be changed at our discretion and without prior notice. Any such changes will not affect orders for which you have already received a confirmation notice.
We strive to keep our website updated with current availability, but if any Product is out of stock when you place your order, we reserve the right to substitute with a similar Product of equal or greater value, or to contact you for further instructions before processing.
Payment for all orders must be made in full at the time of order via the payment methods accepted on our website, such as major debit or credit cards or other secure online payment gateways. By submitting payment details, you warrant that you are authorised to use the selected payment method and that sufficient funds or credit facilities are available to cover the full purchase amount, including applicable delivery charges and VAT.
We do not process orders until full payment has been received and verified. If payment cannot be authorised or processed for any reason, your order will not be accepted, and you will be informed accordingly.
Flowers Whitechapel delivers within Whitechapel and to a selection of surrounding areas. When placing an order, ensure that the delivery address falls within our covered postcodes or check with us prior to ordering. Delivery dates and times are requested and, while we make every reasonable effort to deliver on your preferred date/time, exact times cannot be guaranteed due to factors such as traffic conditions or recipient’s availability.
Standard deliveries are typically made during business hours. Where specified, you may request morning or afternoon delivery slots, subject to availability. If no one is available at the delivery address, we may leave the Products in a safe place, with a neighbour, or, if neither is feasible, attempt to re-deliver at a later time or date. Additional re-delivery charges may apply in such scenarios.
Risk in the Products passes to you or your recipient upon delivery. Title to the Products passes only upon receipt of full payment by Flowers Whitechapel.
We strive to deliver flowers and arrangements replicating those shown online as closely as possible. However, due to seasonal or regional availability, specific varieties, colours, or vessels may occasionally be unavailable. Flowers Whitechapel reserves the right to substitute any unavailable items with alternatives of equal or higher value, maintaining the overall theme and style of your chosen arrangement. We will always endeavour to contact you in advance with material substitutions, but reserve the right to proceed where necessary to avoid delay.
You may amend or cancel your order by contacting us as soon as possible after placing the order. For standard orders, cancellations and amendments may be accepted up to 24 hours before the scheduled delivery date. After this period, or if your order has already been prepared, dispatched, or delivered, cancellations or changes may not be possible, and the full amount may be due.
Orders for same-day or next-day delivery may not be cancellable or amendable once placed, due to time constraints. Please check all information carefully before confirming your order.
To request a cancellation or change, please contact us promptly, quoting your order number and full details so we can assist as efficiently as possible.
We take great care to ensure our flowers and arrangements arrive fresh and in excellent condition. In the unlikely event that you are dissatisfied with your order, please notify us within 24 hours of delivery, providing photographic evidence where possible. We are unable to accept returns for perishable goods such as fresh flowers, but at our discretion may offer a replacement, alternative arrangement, or partial/full refund where the delivered Products are not as described or have arrived damaged. We will work with you to resolve the matter promptly and to your reasonable satisfaction.
No refunds can be issued for orders where incorrect delivery information was provided or where delivery has been refused or not accepted unless otherwise agreed.
Upon delivery, it is the recipient’s responsibility to care for the arrangement as directed in any included care instructions. We cannot be held liable for the lifespan or condition of the Products beyond their initial delivery, especially where instructions have not been followed or where flowers have been left in unsuitable environments.
We are committed to safeguarding your privacy. Your personal data will be processed in accordance with our Privacy Policy and applicable UK data protection laws. Information collected through your order, including recipient and sender details, is used solely for fulfilling your purchase and delivering our services. We do not share or sell your information to third parties except as required for order delivery or as compelled by law.
Flowers Whitechapel’s total liability for any claim arising out of or in connection with your order is limited to the price paid for the Products in question. To the maximum extent permitted by law, we exclude all liability for indirect, special, or consequential losses or damages, including but not limited to loss of profit, anticipated savings, or loss of goodwill arising from your use of our website or the delivery of our Products.
We shall not be liable for delays or non-performance resulting from causes beyond our reasonable control, such as acts of God, natural disasters, road closures, adverse weather, strikes, or supply chain disruptions. Nothing in these Terms affects your statutory rights as a consumer under applicable UK law. If a court finds that any provision of these Terms is unenforceable, the validity of the remaining provisions will not be affected.
All content displayed on the Flowers Whitechapel website, including images, text, graphics, logos, and arrangement designs, remain the property of Flowers Whitechapel or its licensors and may not be used without our express permission. Copying, reproducing, or distributing our material for commercial purposes is strictly prohibited.
These Terms and any disputes arising from them or from your use of our services (including non-contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
These Terms apply to all online customers of Flowers Whitechapel across Whitechapel and surrounding areas, including all orders placed via our website for flower delivery services. Please review these Terms carefully before each order, as continued use signifies acceptance of the latest version.
If you have any queries about these Terms, your order, or our delivery service within Whitechapel and the surrounding localities, please refer to our contact page for further guidance. We always welcome customer feedback and aim to respond to all enquiries as quickly as possible.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Whitechapel, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Whitechapel.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
